Salesforce & Systems Administrator

Marketing, Fundraising & Partnerships · Albion, Queensland
Department Marketing, Fundraising & Partnerships
Employment Type Full-Time

About Orange Sky

Orange Sky is the world's-first free mobile laundry and shower service provided to people experiencing homelessness. We offer a platform for everyday Australians and Kiwis to connect by creating a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community.

We currently operate 36 services across 25 locations in Australia and three services across two locations in New Zealand. There are 116,000 Australians and 41,600 Kiwis experiencing homelessness, and we’re on a mission to positively connect these communities through clean clothes, warm showers, and genuine, non-judgemental conversation.  We’re driven, dedicated, insanely ambitious and a little unconventional. We take our work seriously, but have plenty of fun along the way. We work hard and ‘get it done’, but always make time to celebrate each other’s success.

The Role

To support our continued growth, we are looking for an exceptional Salesforce & Systems Administrator to join the team. The Salesforce and Systems Administrator leads the configuration, improvement, support, and maintenance of Orange Sky's Customer Relationship Management (CRM) platform (i.e., Salesforce) and integrated solutions.

 In a nutshell, this role is responsible for:

  • Serve as the primary System Administrator for the Orange Sky Australia and Orange Sky New Zealand Salesforce environments (UAT and Production);
  • Handle all basic administrative functions including user maintenance/managing profiles, modification of page layouts, generation of reports and dashboards, creation of new fields, record types, process builders, workflow rules and validation rules and other routine tasks;
  • Configure objects, fields, layouts etc. ensuring alignment with business requirements and existing security and structure;
  • Working with the finance and fundraising teams to manage donations sorting, coding, importing, processing donations by all methods, banking and receipting between the Salesforce, Netsuite and other fundraising systems;
  • Automate processes using Salesforce tools such as Process Builder, Flows, Validation Rules, and Nonprofit Success Pack features such as Engagement Plans and Levels;
  • Identify and gather changes/process improvement requirements across the Marketing and Fundraising and Finance, governance teams and implement best practice solutions / procedures that are easy to use;
  • Creation of reports and performance dashboards for MFP, Finance and/or management members to track key business metrics to assist with business decisions;

Who are we looking for?

Our ideal candidate thrives in a fast paced environment and has experience in a similar role.

Additionally, the ideal candidate will have:

  • Excellent project management skills and a positive attitude;
  • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests;
  • Creative and analytical thinker with strong problem-solving skills;
  • Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization;
  • Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts;
  • Ability to assess the impact of new requirements on Salesforce and other integrated system;
  • Willingness to work towards Salesforce Certified Administrator accreditation.
  • Experience working within a fundraising CRM environment such as; Salesforce, RaisersEdge etc;
  • Understanding of Agile methodology;
  • Salesforce Admin (ADM201 and ADM211) certification highly desirable.


What makes Orange Sky special? Every one of our employees, volunteers, friends, supporters when working together towards delivering our mission. When you join the Orange Sky team, you not only get to work with an outstanding bunch of high-performing people, but you're also supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

  • Attractive and fair remuneration package based on industry benchmarking;
  • Attractive salary packaging options - up to $15,900 tax free per year;
  • Flexible approach to work;
  • Professional development fund (both formal and informal learning opportunities);
  • Recognition program that includes a paid out reward scheme and gifted leave;
  • Additional leave including Orange Sky public holiday and gifted leave for high performance;
  • 6 weeks top-up pay parental leave for primary care givers and 2 weeks for secondary care givers, including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
  • Wellness initiatives and an Employee Assistance Program;
  • Dog friendly offices - bring your (furry) best mate with you to work.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.


Still keen?

Click the apply button to submit your application. For more information, view the full position description here or contact the People & Engagement team at

Thank You

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  • Location
    Albion, Queensland
  • Department
    Marketing, Fundraising & Partnerships
  • Employment Type